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Nexi
Service Manager
Join Nexi as a Service Manager in Italy, leveraging ServiceNow skills to support ISVs, enhance documentation, and drive partner satisfaction. Competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 7, 2025
Nexi is seeking a Service Manager to join their Europe-based team, focused on enabling Independent Software Vendors (ISVs) to integrate with their modular payment platform. The role involves partner support, onboarding, documentation updates, and driver satisfaction. It's a collaborative role within an international team and offers growth and development opportunities.
Requirements
- Proven experience in service management, partner support, or customer success roles.
- Strong communication and coordination skills across business and technical teams.
- Ability to write and maintain user-facing documentation (e.g. FAQs, integration manuals).
- Fluency in English; additional Nordic language(s) is a plus.
- Hands-on experience with ticketing and CRM tools (e.g. Jira, Salesforce, ServiceNow).
Benefits
- Attractive salary
- Competitive benefits package
- Tech equipment
- International team
- Growth and development
- Diversity and Inclusion
Requirements Summary
Service or partner support experience is key. Strong communication & documentation skills are needed. Fluency in English is required. Ticket/CRM experience preferred
