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ServiceNow
Customer Success Executive
Join ServiceNow as a Customer Success Executive in Glattbrugg, Switzerland. Drive post-sales success, leverage AI, and enhance customer value. 10+ years in SaaS required. Competitive salary offered.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Operations Management
IT Service Management
Integration Hub
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a Customer Success Executive to drive strategic leadership and execute post-sales activities for Enterprise, Industries, and Commercial sectors. This role focuses on maximizing customer value by accelerating their journey to success, ensuring predictable renewals, and maximizing ServiceNow’s impact across business transformation initiatives. The ideal candidate will be a trusted advisor and collaborator, working with senior executives and internal teams.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
- C-level German or French and English language skills
Benefits
- Competitive Salary
Requirements Summary
10+ years of leadership experience in consulting or SaaS. Strong experience leveraging AI. Deep expertise in enterprise software. Excellent communication and collaboration skills
