Service Now Developer

We are seeking a Service Now Developer to work with us in Guadalajara, MX. The successful candidate will have hands-on experience developing ITMS or CMDB and will lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements.

Requirements

• Hands on expirience developing ITMS or CMDB
• 5+ years of experience
• ServiceNow experience with a focus on IT Service Management (ITSM)
• Experience with the ServiceNow CMDB and how it supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
• Experience defining, documenting, and implementing CI Data audits
• Experience managing CI data in a ServiceNow CMDB
• Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity
• Certified ServiceNow Admin (CSA)
• English fluent

Benefits

• Adequate support in architecture planning, migration & installation for new projects
• Leading the structural/ architectural design of a platform/ middleware/ database/ back up etc.
• Conducting technology capacity planning by reviewing the current and future requirements
• Utilizing and leveraging the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategizing & implementing disaster recovery plans and creating and implementing backup and recovery plans
• Managing the day-to-day operations of the tower
• Managing day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Planning for and managing upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Reviewing the technical performance of own tower and deploying ways to improve efficiency, fine tune performance and reduce performance challenges
• Developing shift roster for the team to ensure no disruption in the tower
• Creating and updating SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Providing weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leveraging technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness