ServiceNow

Staff Technical Product Manager – CRM Sales

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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Discovery
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IT Operations Management
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IT Service Management
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Integration Hub
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Security Operations
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Software Asset Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Software Asset Management

Job description

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Posted on:
 
September 12, 2025

ServiceNow is seeking a Technical Product Manager to drive the success of their CRM products. This role focuses on bridging the gap between technology and business objectives, defining and managing the product roadmap, and collaborating with cross-functional teams to deliver innovative solutions aligned with company goals. The ideal candidate will possess a strategic mindset and a passion for technology.

Requirements

  • Experience in integrating AI into work processes.
  • Strong technical background in Sales CRM systems.
  • Strong understanding of the sales cycles and selling motions.
  • Experience in monitoring product health and presenting findings.
  • Experience in implementation and management of the global Sales CRM product.

Benefits

  • Health plans
  • 401(k) Plan
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

8+ yrs exp., 6+ yrs or PhD; Bachelor's degree preferred. Strong CRM sales system understanding and experience in implementation/management are key. Must drive AI integrations into work processes