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The Canada Life Assurance Company
Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
Governance, Risk, and Compliance
IT Asset Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
October 31, 2025
Canada Life is seeking a Service Now Technical Solutions Lead to implement and advance the Common Service Data Model (CSDM). This role involves guiding teams through modernization of data discovery practices, aligning data models with organizational needs, and optimizing Service Configuration Management and IT Asset Management. The Lead will be responsible for creating and maintaining technical roadmaps, leading technical improvements, and ensuring the delivery of scalable and sustainable service management practices. Partnering with ITAM and Service Configuration teams is crucial.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 7 years of progressive experience in Service Now Platform, IT Service Management, IT Operations, and/or IT Asset Management.
- Proven track record in ServiceNow technologies and comfort in the dynamic atmosphere.
- Advanced hands-on experience with ServiceNow ITOM Discovery and Service Mapping.
- Strong understanding of service and asset lifecycle management.
Benefits
- Competitive salary
- Opportunity to work with a leading insurance company
Requirements Summary
Bachelor’s degree in IT/CS or equivalent. 7+ yrs Service Now exp. Proficient with ITOM Discovery and Service Mapping. Strong CMDB governance skills
