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BT Group
Service Opns Technician (Int)
Join BT Group in Madrid as a Service Ops Technician. Leverage ServiceNow skills to manage LAN/WAN services, troubleshoot networks, and enhance ITSM processes.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
We are seeking a Network Technician with 1-2 years of experience in managing and resolving LAN, WLAN, WAN, and Security services. The ideal candidate will have proven technical ability and troubleshooting skills, including network layer investigation.
Requirements
- Proven technical ability and troubleshooting skills, including network layer investigation
- Understanding of various protocols and their usage
- Experience with User Access Controls, Access Control Lists (ACLs), Active Directory (AD), setting up users, and managing permissions
- Ability to work under pressure with excellent verbal and written communication skills
- Ability to develop and document procedures and guidelines
- Experience with ITSM tools (ServiceNow, MIST, Remedy)
- High proficiency in written and spoken English and Spanish
- Experience with routers and switches from Juniper, Cisco, Teldat, and/or other manufacturers
- Experience in managing firewalls, proxies, and load balancers (Checkpoint, F5, TrendMicro)
- Valuable experience in PABX and VOIP
Requirements Summary
Proven technical ability, experience with ITSM tools, and high proficiency in English and Spanish
