Service Performance Management Analyst

As a Service Performance Management Analyst, you will design, execute, and interpret data to identify trends and make recommendations to improve IT Service Delivery. You will analyze ITSM processes, monitor and query the IT Service Delivery platform, and provide actionable reporting to improve service delivery and infrastructure management.

Requirements

• Active TS/SCI Clearance with Polygraph
• Bachelor's Degree OR equivalent experience/4+ years of IT experience AND 1+ year of data analyst, Performance Management, and Service Delivery reporting
• Good understanding of ITSM delivery and ITIL processes
• One year experience conducting data analysis and creating dashboards in ServiceNow
• One year experience creating dashboards in Tableau
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques
• Knowledge of statistics and experience with statistical tools to analyze data sets (ServiceNow, Excel, SPSS, or SAS)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits