Service & Project Quality Manager

The Service & Project Quality Manager is responsible for driving operational excellence across our enterprise technology and product security engineering and support functions. This role ensures high standards in service delivery, project tracking, ticket management, SLA compliance, and reporting accuracy.

Requirements

• 5+ years in service delivery, ITSM, or project operations roles.
• Strong working knowledge of Jira and service desk platforms (e.g. ServiceNow, Zendesk, or similar).
• Experience building or maintaining reporting dashboards using tools like Jira filters, Google Sheets, Looker, PowerBI, or Tableau.
• Familiarity with ITIL processes and SLA frameworks.
• High attention to detail and a proactive, structured work style.
• Excellent communication and stakeholder engagement skills.

Benefits

• Deliver tech with purpose, with people who care.
• With people who care, our Engineers are amazing! They’re also amazingly supportive.
• Through work that you love, you’ll get to work on solving problems for a global engineering team that has a user base in the tens of millions.
• And a career that you own, this role offers so many opportunities to expand your skills and grow your career.