Service Request Analyst

The Service Request Analyst is responsible for effective management and fulfilment of IT service requests within agreed service levels and organisational standards. This position plays a vital role in ensuring a positive end-user experience by coordinating timely responses, accurate documentation, and efficient resolution of service requests.

Requirements

• Proven experience in a service desk, IT support, or service request fulfilment role, with a strong customer service focus in a fast-paced, customer-facing IT environment.
• Proficient in using ITSM platforms such as ServiceNow or Micro Focus Service Manager, with familiarity in ITIL practices; ITIL Foundation V4 certification is desirable.
• Excellent written and verbal communication skills, strong interpersonal abilities, and a high level of attention to detail and accuracy.

Benefits

• Competitive pay range
• Health benefits
• Retirement plan
• Stock option plan
• Paid time off
• Family leave