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Sopra Steria
Service Support Infrastructure Expert
Join Sopra Steria as a Service Support Infrastructure Expert in Noida. Leverage ServiceNow skills to manage incidents and enhance IT support. 4-6 years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 13, 2025
The Service Support Infrastructure Expert will manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensure all necessary details are recorded and issues are addressed promptly, and possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components.
Requirements
- Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices.
- Excellent written and verbal communication skills.
- Familiarity with ITIL framework and practices.
- Previous experience in an IT Service Desk role is a plus.
- Basic knowledge of user and security groups in Active Directory.
- Cloud knowledge is must (AWS Cloud Practitioner certification is plus).
Requirements Summary
MCA / B.Tech / Other Bachelor's Degree, 4-6 years of experience, strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices
