.svg)
M&G plc
Service Transition Analyst
Join M&G plc as a Service Transition Analyst in Pune, Maharashtra. Leverage ITIL and ServiceNow skills to ensure smooth IT service transitions. 5-10 years experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2025
We are seeking a Service Transition Analyst to join our team in India. The successful candidate will be responsible for working with project teams to ensure a smooth transition of new or modified IT services into the live environment. The role involves ensuring that all projects adhere to Service Transition process and that service changes are effectively managed, documented, and handed over to the operations team with minimal disruption to business operations.
Requirements
- Good understanding of ITIL processes, especially Service Design, Service Transition, and Service Operations
- Knowledge of ITSM tools and software (e.g. ServiceNow, BMC Remedy, etc)
- Understanding of project management principles and methodologies
- Working knowledge of Financial Services and Technology industries and marketplaces
- Working knowledge of ITIL framework and associated industry standards for ITSM
- Understanding of SIAM
- ITIL V4 or V3 certification (minimum Intermediate level, Expert preferred)
- Bachelor's degree in Information Technology, Computer Science, or a related field
Requirements Summary
5-10 years of experience in IT Service Integration & Management function or its components in a large complex corporate environment with a focus on Service Transition
