Service Transition Analyst

The Digital Ticketing Services (DTS) team help train operators and rail retailers improve the ticketing experience for their customers. As a Service Transition Analyst, you will utilise the DTS Transition approach and support the Transition Team by enabling the delivery of quality services.

Requirements

• Service Transition and Service Management knowledge achieved within a complex organisation.
• Awareness of Service Management frameworks and ideally ITIL v3 or ITIL 4 certified at Foundation level or above.
• Awareness of ISO Standards, specifically ISO20000-1.
• Ideally experience and knowledge within the transport industry, specifically rail.
• Experience in dealing with senior internal and external stakeholders would be beneficial.
• Effective organisational skills with the ability to identify and escalate problems efficiently.
• Good communication skills with an ability to build and maintain good working relationships.
• Proven stakeholder management experience and be comfortable in dealing with challenging and pressurised situations.
• Proven experience of assisting or managing small Service Transitions.
• Good problem solving and analytical skills.
• Have some experience in document management and the use of Microsoft Word, Excel, PowerPoint and Visio.
• Good time management skills to determine schedules and milestones and ensure that deliverables are completed on time.
• Knowledge of the delivery of Service improvement.
• Enthusiastic and able to work in a pro-active and independent manner
• Goo,d understanding of ITSM and ITSM Tooling (preferably ServiceNow)

Benefits

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (AXA PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.