Service Transition Analyst

We are seeking a Service Transition Analyst to join our team in India. The successful candidate will be responsible for working with project teams to ensure a smooth transition of new or modified IT services into the live environment. The role involves ensuring that all projects adhere to Service Transition process and that service changes are effectively managed, documented, and handed over to the operations team with minimal disruption to business operations.

Requirements

• Good understanding of ITIL processes, especially Service Design, Service Transition, and Service Operations
• Knowledge of ITSM tools and software (e.g. ServiceNow, BMC Remedy, etc)
• Understanding of project management principles and methodologies
• Working knowledge of Financial Services and Technology industries and marketplaces
• Working knowledge of ITIL framework and associated industry standards for ITSM
• Understanding of SIAM
• ITIL V4 or V3 certification (minimum Intermediate level, Expert preferred)
• Bachelor's degree in Information Technology, Computer Science, or a related field