Service Transition Analyst

We are looking for a Service Transition Analyst to work with project teams and provide consultation around the transition of new or modified IT services into the live environment. The role requires a good understanding of ITIL processes, ITSM tools, and project management principles. The successful candidate will be responsible for developing and implementing comprehensive service transition plans, collaborating with cross-functional teams, and ensuring compliance with ITIL framework and best practices.

Requirements

• Good understanding of ITIL processes, especially Service Design, Service Transition, and Service Operations
• Knowledge of ITSM tools and software (e.g. ServiceNow, BMC Remedy, etc)
• Understanding of project management principles and methodologies
• Working knowledge of Financial Services and Technology industries and marketplaces
• Working knowledge of ITIL framework and associated industry standards for ITSM
• Understanding of SIAM
• ITIL V4 or V3 certification (minimum Intermediate level, Expert preferred)