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Zensar
SERVICENOW - HRSD
Join Zensar as a ServiceNow Solution Architect (HRSD) to design and deploy HR solutions, enhancing employee experience. Requires 8+ years in ServiceNow, expertise in HRSD, and strong leadership skills.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
August 22, 2025
We are seeking a ServiceNow Solution Architect with expertise in HR Service Delivery (HRSD) and Employee Experience. The role involves leading the design, development, and deployment of scalable ServiceNow solutions, focusing on modernizing HR portals, automating HR processes, and enhancing employee engagement. The architect will be responsible for managing legacy systems and creating new features to improve HR workflows and overall employee experience.
Requirements
- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
- Proven expertise in portal development, widget customization, and taxonomy design.
- Deep understanding of ACLs, email templates, and case management in HR context.
- Experience in data migration, content structuring, and knowledge management.
- Strong collaboration and leadership abilities.
- Excellent documentation and presentation skills.
Requirements Summary
8+ years ServiceNow experience, 3+ in Solution Architect role. Strong in HRSD, Employee Center Pro, Flow Designer, & ACLs
