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Eye Care Partners Career Opportunities
Director, IT Operations
Join Eye Care Partners in Ballwin, MO as Director of IT Operations. Lead IT services, leverage ServiceNow for efficiency, and ensure compliance. 10+ years required.
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
September 12, 2025
EyeCare Partners, a leading provider of clinically integrated eye care, is seeking a Director of IT Operations to lead the IT infrastructure and services. This role involves overseeing day-to-day operations, ensuring service delivery and compliance with healthcare regulations, and leveraging ServiceNow to streamline workflows. The ideal candidate is strategic, technical, and adept at people management.
Requirements
- Lead and mentor IT professionals.
- Oversee IT operations, service desk, incident response, and infrastructure support.
- Develop and enforce IT policies and procedures.
- Manage and monitor KPIs and SLAs.
- Maintain security compliance with HIPAA and other regulations.
- Collaborate with clinical and administrative leaders.
- Foster a culture of continuous improvement.
Requirements Summary
Bachelor's degree in IT or equivalent. 10+ years IT operations experience. Healthcare industry knowledge (HIPAA) is preferred
