ServiceNow - Senior Developer DevOps

Illumina is seeking a highly motivated Senior ServiceNow Administrator/Developer with a strong DevOps background and a focus on AI-driven custom development. In this role, you will be a key member of an Agile Scrum development team. You will need strong analytical and problem-solving skills to support the organization’s growing ServiceNow platform via integrations, automation, and innovative solutions that align with the organization’s IT Strategy for Agentic AI and Automation.

Requirements

• Develop advanced configurations of ServiceNow components such as workflows, business rules, and catalog items to support business needs.
• Keep platform updated via regular patching, upgrades and health scan resolutions.
• Extend and enhance various ServiceNow modules (including ITSM, ITOM, SAM, WSD and HR), integrating with other platforms and systems to maximize value and efficiency.
• Design and implement AI-powered solutions by using ServiceNow and 3rd party AI and ML Tools.
• Perform code and configuration reviews to ensure alignment with best practices, health scans, and recommendations
• Monitor and fine tune plugins to achieve optimum performance levels.
• Drive a culture of quality service and security by design, recommending and implementing procedures to enforce security and regulatory compliance.
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy.
• Provides analysis of problems while working toward solutions to technical issues.
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.