ServiceNow Administrator

Lionsgate Canada is seeking a highly skilled and experienced ServiceNow Administrator to join our dynamic IT team. In this pivotal role, you will be responsible for the day-to-day administration, maintenance, and ongoing development of our ServiceNow platform.

Requirements

• Administer and maintain the ServiceNow platform, including but not limited to incident, problem, change, request, knowledge, and service catalog modules.
• Perform regular system maintenance, including upgrades, patches, and health checks, ensuring optimal performance and security.
• Manage user access, roles, and permissions within ServiceNow.
• Configure and maintain workflows, business rules, UI policies, client scripts, and other platform functionalities.
• Develop and implement custom applications, integrations, and reports as needed.
• Troubleshoot and resolve ServiceNow-related issues, providing technical support to end-users.
• Collaborate with stakeholders to gather requirements, design solutions, and implement new features and enhancements.
• Create and maintain detailed documentation for configurations, processes, and procedures.
• Monitor platform performance and identify areas for optimization and improvement.
• Stay current with ServiceNow releases, best practices, and new features, recommending adoption where beneficial.
• Participate in testing and quality assurance activities related to ServiceNow deployments.
• Provide training and guidance to end-users on ServiceNow functionalities.

Benefits

• competitive health and dental coverage plus dedicated Health Spending Account
• Group RRSP with employer match
• Tuition Reimbursement Program
• regular film screenings and opportunity to get involved in industry events