ServiceNow Alliance Operations Support - Supervising - EY Global Delivery Services

The Alliance Operations Support Specialist will provide ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and executing special projects.

Requirements

• Provide financial insights with effective dashboard reporting
• Manage book of business
• Opportunity Management – Tagging of Opportnities for the Alliance
• Prospect tracking and reporting
• Key GTM wins tracker management
• Ensure Alliances related reference material is systematically reviewed and refreshed
• Coordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content
• Program Manage various initiatives around processes and tools provided by the Alliance Partner
• Work with the Alliances Investment Funds Manager for providing necessary information and cordination required for requesting and reimbursing Alliance investment Funds
• Partner with the onshore Alliance Operations contacts on strategic projects and initiatives as and when required
• Support Alliances team with initiation and tracking of Localisation of Global Agreement
• Coordinate with Alliance partners to facilitate custom class room training sessions other than regular web based training
• Manage onshore stakeholder expectations, plans and communication
• Support internal EY Alliances leadership meetings by developing content and managing logistics
• Support meetings between EY leadership and the Alliance partner

Benefits

• Continuous learning
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs