ServiceNow Analyst/Developer

We are looking for a ServiceNow Analyst/Developer to join our team. As a ServiceNow Analyst/Developer, you will be responsible for designing, creating, and executing automated test scripts using ServiceNow's Automated Test Framework (ATF) to verify the functionality of custom applications, configurations, and updates within the ServiceNow platform. You will collaborate with Alcon application owners to model and onboard applications into ServiceNow according to Alcon’s Common Services Data Model (CSDM) and drive Continuous Service Improvement (CSI) initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a combination of education and experience is required.
• Minimum of 3 years of experience with the ServiceNow Platform.
• Hands-on experience in Automated Test Framework (ATF) development, maintenance, and automated regression testing.
• Hands-on experience in Common Service Data Model (CSDM) and Service Modeling.
• Proficient in data mapping, data modeling, and data validation.
• Hands-on experience in Continuous Service Improvement (CSI).
• Strong understanding of Service Management (ITIL) principles and practices.
• Familiarity with ServiceNow modules such as ITSM, ITOM, or HRSD is preferred.
• Strong understanding and experience in project/product management processes, including stakeholder collaboration, product backlog development, release planning, and execution in a global Agile team environment.
• Strong analytical and problem-solving skills with a focus on delivering business value through technology solutions.
• Excellent presentation, negotiation skills, and commercial awareness.
• Understanding of the medical device and/or contact lens industry, working in a validated environment covering CSA+, GxP, and SOX-relevant processes is advantageous.
• Understanding of Cloud Discovery and Service Mapping.
• Experience working in a cross-cultural, globally distributed scrum team following Agile best practices.
• ServiceNow Certified System Administrator certification (mandatory).
• ServiceNow Automated Test Framework (ATF) Administrator certification (mandatory).
• ITIL v4 Foundation certification (preferred).
• Working knowledge of ServiceNow Orchestration, Flow Designer, and IntegrationHub is a plus.
• Fluent in English (spoken and written). Additional language proficiency is preferred.

Benefits

• Opportunity to work in best-in-class Organization among Medical Devices/Equipment sector.
• Truly international environment and daily interactions with colleagues from all over the world.
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other).
• Permanent employment contract, attractive base salary and annual bonus.
• Flexible hours and hybrid model of work (3/2, weekly),