Advanced

ServiceNow Architect

Join Advanced as a ServiceNow Architect in York. Lead ITSM, ITOM, and CSM initiatives, leveraging your 10+ years of ServiceNow expertise. CSA & CIS required.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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Customer Service Management
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Discovery
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Event Management
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Service Mapping
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Certified System Administrator

Job description

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Posted on:
 
October 6, 2025

OneAdvanced is seeking a ServiceNow Architect to lead the design, governance, and continuous improvement of their core ServiceNow platform. This role requires a hands-on technical leader with deep expertise in ITSM, ITOM, and CSM. The ideal candidate will be a key technical touchpoint for clients, streamlining processes and enabling service excellence.

Requirements

  • 10+ years of hands-on experience working with ServiceNow.
  • 3+ years in an architectural role.
  • Deep working knowledge of CMDB, Discovery, Event Management, and Service Mapping.
  • Strong understanding of ITIL processes and experience with implementations.
  • Experience with Performance Analytics and ServiceNow Data Foundations.
  • Mandatory: Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM, ITOM.

Benefits

  • Annual Leave
  • Employee Assistance Programme
  • Personal Growth
  • Development Programmes
  • Performance Bonus
  • Pension Scheme
  • Income protection insurance
  • Recognition
  • Performance & Talent
  • Making a Difference
  • MatchIt!
  • Volunteering Time
  • Pennies from Heaven

Requirements Summary

10+ years ServiceNow experience, 3+ in architecture, CMDB & ITIL knowledge. CS automation & ITSM certifications required