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Birlasoft Limited
ServiceNow Architect
Join Birlasoft Limited as a ServiceNow Architect in Mumbai. Leverage 10+ years of ServiceNow expertise to design ITSM solutions and drive project success.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 22, 2025
The Country/Region ServiceNow Architect is responsible for understanding customer business needs and translating them into technical ServiceNow solutions. The role involves designing and implementing solutions, providing scope estimates, and tracking project progress. Strong development and technical skills, combined with project management experience, are essential.
Requirements
- 10+ years of experience in ServiceNow
- Expertise in understanding customer business needs and technical development
- Expertise in designing ServiceNow solutions
- Experience with IT Service Management, Incident Management, Change Management, and other related processes
- Strong experience in configuration of ServiceNow applications and CMDB
- Strong development experience in ServiceNow (REST/SOAP, Java scripting etc.)
- Experience with ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
- Strong project management skills
Requirements Summary
10+ years experience with ServiceNow. Expertise in understanding customer needs and designing technical solutions. Strong ITSM/PM experience
