ServiceNow Architect

XO Health is seeking an experienced ServiceNow Architect to lead the design and implementation of a comprehensive ServiceNow CRM and Healthcare and Life Sciences (HCLS) platform. The ideal candidate will have 7+ years of ServiceNow platform experience, deep expertise in architecture and implementation of enterprise-scale solutions, and a strong background in healthcare industry experience.

Requirements

• 7+ years of ServiceNow platform experience with deep expertise in architecture and implementation of enterprise-scale solutions
• Proven experience with ServiceNow CRM and Healthcare and Life Sciences (HCLS) modules in high-volume, mission-critical environments
• Strong background in ServiceNow development including workflows, business rules, UI policies, client scripts, and large-scale integrations
• Extensive experience with ServiceNow integration technologies (REST/SOAP APIs, MID Server, Integration Hub) and external integration patterns
• Expert-level proficiency in cloud integration technologies, particularly AWS services (Data Lake, S3, Lambda, API Gateway, EventBridge)
• Deep experience with Microsoft Office 365/SharePoint integration, including Graph API, Power Platform, and document management workflows
• Strong background in API design, sFTP protocols, enterprise service bus (ESB) architectures, and microservices patterns
• Proficiency in JavaScript, HTML, CSS, web services technologies, and infrastructure-as-code tools (Terraform, CloudFormation)
• 5+ years of experience in healthcare insurance, managed care, or healthcare technology preferred
• Deep understanding of health insurance operations including claims processing, utilization management, case management, and member services
• Knowledge of healthcare regulations and compliance requirements (HIPAA, HITECH, ACA, Medicare/Medicaid)
• Familiarity with healthcare data standards (HL7, X12 EDI) and interoperability requirements
• Proven track record leading large-scale, multi-system technology implementations from conception to deployment in high-growth environments
• Strong project management skills with experience managing complex, multi-phase initiatives with scalability and resilience requirements
• Experience architecting solutions that have successfully scaled 5x-10x in usage and data volume post-implementation
• Excellent communication skills with ability to translate technical concepts for business stakeholders and present scalability roadmaps to executive leadership
• Experience mentoring and developing technical teams while establishing scalable development practices and architectural standards

Benefits

• Full compensation packages are based on candidate experience and relevant certifications
• ₹3,000,000—₹3,300,000 INR