Pratt & Whitney - Internal

ServiceNow Architect

Join Pratt & Whitney in Houston as a ServiceNow Architect. Leverage your 8+ years of ITSM and HRSD experience to enhance HR systems. Benefits include flexible schedules and educational assistance.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Human Resources Service Delivery
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IT Service Management
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Integration Hub
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Service Catalog
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Service Portal
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 30, 2025

We are seeking a Manager II Information Systems on the HRIS Team acting as a ServiceNow Technical Lead – Portal/Special Projects. The successful candidate will be responsible for developing, implementing, and maintaining specially designed human resources information systems and related policies and procedures designed to obtain, record, and process employee information.

Requirements

  • Bachelor’s in Computer Science, Technology, Information Systems or related discipline
  • Minimum 8+ years related work experience
  • Strong knowledge on the core ITSM platform, platform security and integrations
  • Experience with full cycle implementation in ServiceNow primarily on HRSD
  • Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, servers
  • Experience in Service Portal and building custom widgets using Angular JS
  • Experience in implementing and customized core applications including incident, problem, change, knowledge, configuration management and service catalog
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
  • Hands-on experience in configuration and development in portal, workflows, UI actions, integrations and knowledge of key integrations and their mechanisms with multiple HR technology platforms like Workday and Knowledge of technical components such as LDAP, SSO, SSL and other such technologies

Benefits

  • Parental leave
  • Flexible work schedules
  • Achievement awards
  • Educational assistance
  • Child/adult backup care

Requirements Summary

8+ years of experience in related work, strong knowledge on the core ITSM platform, and experience with ServiceNow and HRSD