ServiceNow Business Analyst - 100% Remote (REF1774S - TO1)

The ServiceNow Business Analyst bridges the gaps between IT business needs and the ServiceNow platform, gathering requirements, analyzing processes, and implementing HR and Workplace Service Delivery solutions. The role involves negotiating with stakeholders, analyzing workflows, and recommending process improvements. The candidate should have strong knowledge of ServiceNow modules, experience in business process analysis, and ability to create user stories and functional specifications.

Requirements

• Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.)
• Experience in business process analysis and workflow automation
• Ability to create user stories, process flows, and functional specifications
• Familiarity with Agile/Scrum methodologies
• Strong analytical, critical thinking, and problem-solving abilities
• Demonstrated experience presenting and negotiating with stakeholders at all levels
• 2+ years of overall software-related technical analysis experience
• 2+ years of experience with agile work item management and agile-based requirement methods
• Ability to handle multiple projects and work-streams simultaneously

Benefits

• Excellent compensation and benefits
• Opportunity for personal and professional development