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Apside
ServiceNow Business Analyst
Join Apside as a ServiceNow Business Analyst. Leverage CSM/IRM skills to define requirements, collaborate with stakeholders, and enhance business processes.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The ServiceNow Business Analyst will be responsible for eliciting and validating requirements from business processes, collaborating with stakeholders, and designing functional specifications. Strong experience in ServiceNow is required. The role involves defining and documenting business and technical requirements, collaborating with Architecture Owners, and using proven skills with respect to business processes, solution definition efficiency, analytical aptitude, problem-solving skills, and high-level communication.
Requirements
- Bachelor’s degree in business administration, Information Technology, or a related field
- At least 5 years of experience as a Business Analyst
- Proven experience as a Business Analyst in CSM and/or IRM
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with Azure DevOps and requirement management
Requirements Summary
Bachelor’s degree in business administration, Information Technology, or a related field, at least 5 years of experience as a Business Analyst, proven experience in CSM and/or IRM
