ServiceNow Business Analyst

Credence has an immediate need for a ServiceNow Business Analyst to support large-scale modernization effort for a mission-critical Department of Defense (DoD) system with massive national impact.

Requirements

• Analyze business needs and requirements, translating them into functional specifications for ServiceNow development.
• Facilitate workshops, interviews, and meetings with stakeholders to understand their needs and document requirements.
• Develop process flow diagrams and other visual aids to represent business processes and the impact of ServiceNow solutions.
• Provide support to ServiceNow SMEs on project, collaborate with stakeholders to identify, define, and document requirements, use cases, and technical solutions.
• Collaborate with developers and IT teams to ensure that business requirements are effectively implemented.
• Assist in the design and documentation of ServiceNow solutions, ensuring adherence to best practices and standards.
• Perform user acceptance testing (UAT) to validate that the implemented solution meets business needs.
• Provide training and support to users on new ServiceNow features and functionalities.
• Maintain clear communication with stakeholders throughout the project lifecycle, providing regular updates on status and risks.
• Stay current with ServiceNow features, releases, and best practices to provide informed recommendations to stakeholders.
• Identify opportunities for process improvement using the ServiceNow platform and support the development of proposals for enhancements.
• Public Trust clearance, Secret is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources