Capgemini

ServiceNow Business Analyst

Join Capgemini as a ServiceNow Business Analyst in Stockholm. Lead projects, define requirements, and enhance business value. 5+ years in ServiceNow required. Benefits include flexible work, health care, and training.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Business Process Analyst
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Customer Service Management
Department - JobBoardly X Webflow Template
Human Resources Service Delivery
Department - JobBoardly X Webflow Template
Workflow Automation
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Human Resources
Department - JobBoardly X Webflow Template
Certified System Administrator

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 27, 2025

We are looking for a Senior Business Analyst in ServiceNow to join our team and work on various projects in both the public and private sectors. The role involves leading workshops, defining technical and functional business requirements, and creating value for the business.

Requirements

  • At least 5 years of experience in ServiceNow, Business Process Management in ServiceNow and process automation.
  • At least 10 years of experience as a Business Analyst.
  • Relevant ServiceNow certifications such as CSM or HRSD. Additional certifications within the ServiceNow suite are a plus.
  • Experience in business development.
  • CSA or CIS certification.
  • Experience of agile working methods and SAFe certification is a merit.
  • Higher education or equivalent.
  • Good knowledge of Swedish and English.

Benefits

  • Flexible working conditions & Work-from-Home Policy.
  • Generous health care allowance & pension scheme.
  • Competence development in the form of training and certifications.
  • Tech communities.
  • Mentorship program (as mentor or mentee).

Requirements Summary

At least 10 years of experience as a Business Analyst, experience in ServiceNow, and relevant certifications