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Apside
ServiceNow Business Analyst
Join Apside as a ServiceNow Business Analyst to enhance customer care using CSM/IRM modules. Requires 5+ years experience and strong analytical skills.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The ServiceNow Business Analyst will elicit and validate business requirements, collaborate with stakeholders, and design functional specifications to improve customer care and onboarding processes.
Requirements
- Bachelor's degree in business administration, Information Technology, or a related field
- At least 5 years of experience as a Business Analyst in CSM and/or IRM
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with Azure DevOps and requirement management
Requirements Summary
Bachelor's degree in business administration, IT, or related field with at least 5 years of experience as a Business Analyst in CSM and/or IRM, excellent analytical and problem-solving skills
