Senior Technical Program Manager

ServiceNow is seeking a skilled Process Owner to oversee, manage, and improve critical processes supporting software delivery in regulated markets (IL4, IL5). The role focuses on process design, implementation, governance, and optimization, ensuring compliance and operational efficiency. ServiceNow is a global market leader in AI-enhanced cloud technology.

Requirements

• Define, document, and maintain end-to-end processes for software delivery.
• Establish process policies, procedures, roles, and responsibilities.
• Ensure processes are designed to be efficient, auditable, and aligned with regulatory requirements.
• Oversee the day-to-day execution of assigned processes.
• Define and monitor KPIs, SLAs, and process health metrics.

Benefits

• Health plans
• 401k Plan
• Flexible Spending Accounts
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs