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Janus Henderson
ServiceNow Business Process Analyst
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
October 17, 2025
Janus Henderson is seeking a ServiceNow Business Process Analyst to partner with technology and business stakeholders in defining, analysing, and documenting requirements for new ServiceNow processes. The role involves leading workshops, delivering training, assembling user stories, and supporting customer reviews. Janus Henderson values client-centricity, innovation, and collaboration, and offers a supportive work environment with opportunities for growth.
Requirements
- 3+ years of experience designing and implementing processes on the ServiceNow platform
- Strong analytical skills
- Excellent communication and stakeholder management skills
- Experience providing solutions for ITSM and ITOM offerings
- ServiceNow Certified System Administrator (CSA)
- ITIL V4 certification
- ServiceNow Certified Implementation Specialist credentials (Nice to have)
- Agile experience (Highly Favored)
Benefits
- Excellent Health and Wellbeing benefits
- Paid volunteer time
- Professional development courses
- Tuition reimbursement
- Parental leave
- Family services
- Lunch allowance
- Concessions
- Networking opportunities
- Social activities
Requirements Summary
3+ years ServiceNow experience. Strong analytical & communication skills. ITIL/ServiceNow certification required
