NewRocket

ServiceNow Business Process Consultant - ITAM/ITOM

ServiceNow Business Process Consultant (ITAM/ITOM) at NewRocket. Lead BA teams, capture business processes. 7+ yrs consulting, ITAM expertise, cloud platform knowledge required. Diverse, inclusive workplace.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Governance, Risk, and Compliance
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IT Asset Management
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IT Operations Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 1, 2025

NewRocket is hiring a ServiceNow Business Process Consultant - ITAM/ITOM to lead, coach and mentor a team of Senior Business Analysts to capture customers' business processes and desired outcomes.

Requirements

  • Minimum of 7+ years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
  • Experience and well-versed in ITAM programs and demonstrating value to an organization
  • Strong knowledge of business process architecture principles for cloud-based platforms
  • Strong interpersonal, organization, facilitation, and presentation skills
  • Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives

Benefits

  • Diverse and inclusive workplace
  • Equal opportunity workplace and affirmative action employer
  • Commitment to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status

Requirements Summary

7+ years of experience, strong knowledge of business process architecture principles, strong interpersonal skills