ServiceNow Business Process Consultant, ITSM

The Business Process Consultant will deliver Industry Best Practice guidance to customers to achieve their business outcomes in ITSM, leading process changes and maintaining trusted advisor status.

Requirements

• 5+ years of consulting experience in ITSM-related process and platform implementation engagements
• 5+ years' experience in process definition, mapping, and advising towards best practice and continuous improvement
• ITIL v3 or v4 Managing Professional or Strategic Leader Certification
• 3+ years' experience with the ServiceNow platform
• ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications
• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint)
• Extensive experience in process management competencies
• Proven ability to work independently and as a team member
• Strong experience in requirements gathering, story writing, test plan development, training development, training delivery, and working on projects using agile methodologies and best practices
• Desire to add value to the client above and beyond the role

Benefits

• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Extended Healthcare Plan
• Group RRSP with employer match
• 10 days toward bereavement leave
• Premium subscription to the Calm app for every employee