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NorthShore University HealthSystem
ServiceNow CMDB Analyst
Join NorthShore University HealthSystem as a ServiceNow CMDB Analyst in Skokie, IL. Manage CMDB integrity, utilize Discovery & Service Mapping. Requires CSA certification. Benefits include tuition reimbursement, wellness programs, and more.
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Configuration Management Database
Discovery
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified System Administrator
Job description
Posted on:
July 14, 2025
The CMDB Analyst is responsible for managing the accuracy, completeness, and integrity of the Configuration Management Database (CMDB) within ServiceNow. This role involves hands-on work with Discovery and Service Mapping, CI modeling, and supporting CMDB integration with broader ITSM and ITOM functions.
Requirements
- Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience
- Certification: ServiceNow Certified System Administrator (CSA) - required
- Five (5) or more years of experience supporting enterprise IT operations, systems, or platforms
- Three (3) or more years of hands-on experience with ServiceNow CMDB, Discovery, and related modules
Benefits
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Requirements Summary
Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience. Five (5) or more years of experience supporting enterprise IT operations, systems, or platforms
