ServiceNow CMDB and ITAM Architect

We are seeking an experienced ServiceNow CMDB & ITAM Architect to lead the design, implementation, and optimization of enterprise configuration management and asset tracking systems.

Requirements

• Architect and implement scalable CMDB solutions integrated with IT Asset Management (ITAM) processes.
• Configure and maintain ServiceNow CMDB, Service Mapping, Discovery, ITAM, and ITOM modules.
• Develop and maintain dynamic service maps to model relationships between CIs, applications, and business services.
• Integrate lifecycle data for hardware, software, and cloud assets into the CMDB.
• Build integrations between ServiceNow and ITSM tools, monitoring systems, cloud platforms (AWS, Azure), and SaaS applications.
• Use automation tools (e.g., ServiceNow Discovery, APIs) to maintain data integrity and accuracy.
• Establish governance frameworks for CMDB and Service Mapping, including policies, access controls, and data ownership.
• Generate reports and dashboards to provide insights into asset utilization, risk, and cost optimization.
• Support change and incident impact analysis using service dependency maps.
• Document processes and provide training on CMDB and Service Mapping best practices.
• Stay informed on emerging trends (AI/ML, automation, cloud-native services) to enhance CMDB/ITAM capabilities.
• Collaborate with cross-functional teams including DevOps, Security, Governance, and Risk to define and enforce CMDB strategies.