ServiceNow CMDB Architect

The ServiceNow CMDB Architect is responsible for designing, implementing, governing, and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures enterprise-wide configuration data accuracy, establishes configuration management processes and policies, and integrates the CMDB with ITOM, ITSM, Asset Management, Security, Observability, and Cloud platforms.

Requirements

• 8+ years of experience in IT Service Management, Configuration Management, ServiceNow platform architecture, or Enterprise Architecture.
• 5+ years of hands-on experience working with ServiceNow CMDB, ITOM Discovery, and Service Mapping.
• Strong understanding of infrastructure technologies (Linux/Windows servers, networks, cloud services, containers, databases, middleware, load balancers).
• Experience integrating CMDB with CI pipelines, monitoring tools (Datadog, Prometheus, AppDynamics, Splunk), cloud CMDBs, identity & asset sources.
• Expertise with CMDB data modeling, reconciliation, normalization, Transform Maps, IntegrationHub, APIs.
• ITIL Foundation certification required; ServiceNow Certified Implementation Specialist (CIS) – CMDB / Discovery / Service Mapping preferred.

Benefits

• Competitive salary
• Opportunity to earn an annual bonus.
• Great career growth and development opportunities in a global organization
• A flexible approach to work