Servicenow Configuration Management Database Analyst II

The ServiceNow CMDB Analyst II will be part of the Service Management Office (SMO) ServiceNow IT Asset Management (ITAM) team supporting the Configuration Management Data Base (CMDB) utilizing the ServiceNow platform. The ServiceNow CMDB Analyst II will have strong impacts on the IT Asset Management, Incident, Service Interruption and Change processes and maintain partnerships with the Application, Database, Enterprise Architecture, Network and Server teams for the installation and maintenance of the Applications and Services they run.

Requirements

• Bachelor's Degree In information systems, computer science or commensurate selection criteria experience.
• Demonstrated advanced experience in ServiceNow IT Service Management (ITSM) Processes and Procedures.
• Proven experience in Software Development Life Cycle (SDLC) and knowledge of agile development and testing best practices from a Process Owner perspective.
• Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision.
• Demonstrated experience working independently with minimal supervision.
• Proven knowledge of ITIL process and framework.
• Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner.

Benefits

• Develops and maintains dynamic, interactive ServiceNow CMDB-related dashboards and reports that are tailored to the audience and can be used to track the effectiveness of current ITSM technical investments.
• Manages and tracks the ITSM backlog of ServiceNow stories related to the CMDB, working with stakeholders to gather requirements and ensure their ServiceNow CMDB needs are met by creating and managing stories for the platform team or by performing light ServiceNow configuration and development.
• Manages operational projects related to the ServiceNow CMDB, executing the project plan, managing the backlog of stories, performing light configuration and development, coordinating and/or performing user acceptance testing and providing timely status updates to management throughout the project lifecycle.