ServiceNow CSM Solution Architect

ServiceNow is seeking a Customer Excellence Group Solution Architect to drive the implementation and adoption of an AI-first solution for ServiceNow's customers. The role involves designing and piloting Agentic AI-first implementation experiences, establishing standards, and collaborating with product, engineering, and channel teams. This position offers the opportunity to work on a leading enterprise AI company and make a significant impact on customer experiences.

Requirements

• 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred).
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred.
• Experience putting ServiceNow enterprise implementations and deployments into production is a must-have.
• 5+ years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred.

Benefits

• Health plans
• 401(k) Plan
• Equity
• Competitive On Target Earnings (OTE) incentive compensation
• Flexible spending accounts
• Flexible time away plan
• Family leave programs