ServiceNow Customer and Industry Workflows Specialist Solution Consultant (Telco)

Join a High-Performing Team and Make a Lasting Impact. The ServiceNow Customer and Industry Workflows Specialist Solution Consultant will drive customer success by delivering innovative solutions that address complex business challenges.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Deep domain expertise in the telecommunications industry, including familiarity with OSS/BSS systems, network operations, and customer experience challenges relevant to Australia and New Zealand providers.
• 7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting Tier-1 or Tier-2 telco accounts.
• Proven proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and an understanding of the Telecommunications Service Management (TSM) data model.
• Strong technical expertise in cloud software solutions and integrations with common telco platforms such as Amdocs, Netcracker, Ericsson, or CSG.
• Experience working collaboratively with product management, marketing, partners, and professional services.
• Excellent communication and presentation skills, comfortable engaging stakeholders from network operations through to C-suite.
• Territory management skills, including pipeline building and relationship management across the Australian and New Zealand telco landscape.
• Ability to travel as needed across ANZ.

Benefits

• Career Growth: We invest in your professional development with opportunities for training, certifications, and career advancement.
• Impactful Work: Your work will directly contribute to our company’s success and help clients achieve their goals.
• Competitive Compensation: Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
• Collaborative Culture: Work alongside a talented and supportive team that values innovation and collaboration.
• Autonomy and Challenge: You’ll have the opportunity to solve complex problems and make strategic decisions.