.svg)
Computacenter AG & Co. oHG
ServiceNow Delivery Manager
Join Computacenter AG & Co. oHG as a ServiceNow Delivery Manager in Mobile, England. Leverage your ServiceNow skills to enhance service delivery and manage customer relationships.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 27, 2025
As a ServiceNow Delivery Manager, you will provide visibility, service reviews, and reporting to customers and internal stakeholders, and work to improve service and delivery. You will own and manage the operational relationship with assigned customers, track metrics, and ensure SLAs and KPIs are met. You will also promote Computacenter's capabilities and work to achieve contract extension or win additional business.
Requirements
- 2+ years of experience in a Service Delivery Manager role
- Direct experience with the ServiceNow platform
- Strong organisational skills and ability to manage multiple work streams simultaneously
- Excellent communication skills to bridge the gap between technical and non-technical stakeholders
Benefits
- Bonus Points: ITIL Certification, experience in contract and project management, experience in managing customers outside of UK&I, and eligibility for UK Government Security Clearance (SC) level
- Travel required
Requirements Summary
2+ years of experience in Service Delivery Manager role, ServiceNow platform experience, strong organisational skills, excellent communication skills
