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GHD
ServiceNow Delivery Manager
ServiceNow Delivery Manager at GHD, Sydney. Lead high-performing teams supporting ServiceNow Platform (ITSM, ITOM, CMDB). 5+ ServiceNow, 10+ leadership experience required. ITIL/CSA certification preferred. Competitive benefits, 4-day week.
Consulting
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Configuration Management Database
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
November 18, 2025
At GHD, we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We're seeking an experienced ServiceNow Service Delivery Manager to lead a high-performing team and provide leadership in delivering ongoing support and enhancements to the ServiceNow Platform.
Requirements
- 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background
- 10+ years in leading Delivery Teams or similar Agile/Operations Teams
- Excellent Stakeholder Management and Prioritization
- Experience integrating a wide range of platforms and business applications
- Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Bachelor's degree in Computer Science, Information Systems or demonstrated experience, 5+ years in ServiceNow, 10+ years in leading Delivery Teams, Excellent Stakeholder Management and Prioritization
