ServiceNow Developer – Asset Management

Join Amgen's mission to serve patients and help make a lasting impact on their lives. As a ServiceNow Developer - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized.

Requirements

• Provide daily administrative support for ServiceNow ITOM and ITAM modules
• Fulfill service requests related to IT asset management, platform configuration, and user access
• Respond to incidents and resolve platform issues related to ITOM and ITAM
• Perform regular platform maintenance tasks, including patching, upgrades, and health checks
• Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules
• Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs
• Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed
• Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues
• Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained
• Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned
• Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes
• Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management
• Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures

Benefits

• Competitive and comprehensive Total Rewards Plans
• Collaborative culture
• Professional and personal growth and well-being support