ServiceNow Developer

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. As a ServiceNow Developer, you will collaborate with global business users and other IT teams to provide suitable solutions in ServiceNow platform, taking the lead in technical designs and developing solutions.

Requirements

• BE/BTech/ME/MTech/MCA degree with over 10 year’s experience in ServiceNow
• Good communication skills to work with Global counterparts
• Ability to learn quickly and work independently
• Design, architect, and propose solutions aligned with ServiceNow best practices
• Define, implement, and enforce governance standards and process adherence
• Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules
• Proactively assist with team-wide issues, even if not directly owned
• Lead stakeholder meetings to gather and define instance-specific requirements
• Drive process improvements and explore automation solutions to increase efficiency
• Handle ServiceNow Vendor Calls for any high-priority issues
• Manage the ServiceNow Vendor Portal for activities like upgrade scheduling, patching, and coordination
• Investigate and determine the root cause of major incidents handled by the team
• Prioritize and adjust workload based on business and technical requirements
• ServiceNow Production Instance Monitoring & Support
• Mentor other ServiceNow developers on the team
• Coordinate developer assignments and prioritize their assigned work with the ServiceNow product owner

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance