ServiceNow Developer / Administrator

Illumina is seeking a highly motivated and team oriented ServiceNow Administrator/Developer specializing in one or more ServiceNow applications such as ITSM, ITAM, SAM, HR and WSD. In this role, you will drive solutions on the ServiceNow Platform by predominantly configuring and developing ServiceNow modules by building workflows, business rules, and integrating data from other systems.

Requirements

• Build, configure, and maintain the ServiceNow platform via incident, request and problem resolution.
• Provides day-to-day operational support and maintenance including planned maintenance outages.
• Keep platform updated via regular patching, upgrades and health scan resolutions.
• Develop workflows and catalog items as part of enhancements and projects to meet business needs.
• Monitor and fine tune plugins to achieve optimum performance levels.
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
• Provides analysis of problems while working toward solutions to technical issues.
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
• Act as a Tier-2/3 support for system 7x24x365

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Employee resource groups
• Zero-net gap in pay
• Equal opportunity employer
• Generous parental leave