ServiceNow developer

We are seeking a ServiceNow developer to join our team in Bangalore, India. The person will be responsible for software and hardware model management, lifecycle reports, and class and category alignment with models and CI's.

Requirements

• Work with developers to maintain stability and usability of the SAMPro module in ServiceNow
• Configure and maintain SAM PRO applications, workflows, and business rules
• Manage user access, security roles, and permissions
• Develop and optimize SAM PRO processes, forms, and views
• Create and edit ITAM reports, dashboards, and performance analytics
• Develop and maintain test plans, cases, and procedures for CMDB, Hardware/Software Assets
• Perform functional, regression, and integration testing on CMDB, Hardware/Software Assets
• Identify and document defects/bugs and ensure resolution
• Provide QA support for new CMDB, Hardware/Software Assets features, configurations, and upgrades
• Configure, Manage and Maintain all Models, including software, hardware, and consumables
• Troubleshoot Software Model to Software Installation match
• Coordinate with the ITAM Team to manage the lifecycle of a model from creation to retirement
• Manage ServiceNow License configuration to report on the ServiceNow license compliance for the different modules GPI owns
• Understanding of the SaaS (software as a service) business & technology model
• Work with the CMDB Master Data Lead to manage the Class and Category alignments with Models and CI’s

Benefits

• Inclusive, adaptable, and forward-thinking organization
• Opportunity to grow with a global innovator of business and technology services
• Diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies
• Access to a leading provider of digital and AI infrastructure in the world