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iTech AG
ServiceNow Developer
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Customer Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
October 29, 2025
iTech AG is seeking an experienced ServiceNow Developer to specialize in the Customer Service Management (CSM) module, focusing on the design, development, and implementation of solutions. The role involves customizing the ServiceNow CSM to enhance customer service operations and streamline workflows, requiring a strong understanding of ServiceNow platform capabilities and collaboration with stakeholders.
Requirements
- Design & Development of ServiceNow CSM modules
- Implementation and integration of ServiceNow CSM solutions
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Creation of technical documentation
- Ensure compliance with IT security policies and data privacy regulations
Requirements Summary
3+ yrs ServiceNow development. 5+ yrs software dev. Proven implementation and customization of ServiceNow CSM. Strong scripting skills with JS, UI customization. Knowledge of ServiceNow platform features
