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ServiceNow
Sr. Technical Project Manager –CRM
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Human Resources Service Delivery
IT Service Management
Integration Hub
Now Platform App Engine
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 12, 2025
NowNext CRM is seeking an experienced Technical Project Manager to lead the planning, execution, and delivery of complex CRM implementations. This role involves collaboration with customers, partners, and internal teams to deliver projects on time and within scope, aligned to business outcomes. The company is seeking a candidate with a strong foundation in CRM, project management, and customer communication.
Requirements
- 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions.
- Proven track record managing multi-workstream technical implementations with large, complex enterprises.
- Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service.
- Experience delivering projects on at least one major CRM/workflow platform (ServiceNow preferred).
- Proficiency in project management tools (e.g., ServiceNow’s SPM, MS Project, Smartsheet, Jira).
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunity to shape the future of CRM at ServiceNow
Requirements Summary
5+ yrs project mgmt experience. Strong CRM & workflow understanding. Experience with ServiceNow is key. Proficient in project mgmt tools
