ServiceNow Developer, ITSM & SPM Applications (ETS) | Temporary to Permanent

The ServiceNow Developer is responsible for development and configuration within the ServiceNow suite of capabilities with a focus on ITSM and SPM. The developer will work with technical and business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience.

Requirements

• Design, develop, test, and deploy ITSM and SPM applications and modules on the ServiceNow platform using best practices and agile methodologies.
• Configure and enhance ServiceNow ITSM and SPM applications using out-of-box functionality as a strong guiding principle.
• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform strategy.
• Troubleshoot and resolve issues related to the performance, functionality, and security of ServiceNow applications, modules, and forms.
• Implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff.
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into existing and new solutions, following ServiceNow best practices and standards.
• Document the design, development, testing, and deployment processes for ServiceNow applications and modules, and maintain the configuration management and version control of the code and scripts.
• Provide design, planning, development, testing, and implementation support for ServiceNow applications.
• Advise where out-of-box functionality can achieve a desired outcome in lieu of customization.
• Provide feedback to stakeholders regarding solutions that align with designed ServiceNow capabilities.
• Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
• Create working demos and prototypes as necessary, prior to full deployment.
• Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

Benefits

• Minimum USD $40.24/Hr.
• Maximum USD $55.91/Hr.