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EBRD
ServiceNow Engineer - ITSM & ITOM
Direct Hire
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
DevOps
Discovery
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Security Operations
Service Catalog
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
October 5, 2025
This ServiceNow ITSM and ITOM Engineer role involves delivering end-to-end platform solutions, configuring modules, automating workflows, and ensuring platform governance. The position requires deep knowledge of ITIL, SPM, and ServiceNow best practices, along with independent leadership, mentoring, and integration with DevOps pipelines. It focuses on driving operational agility and reliability.
Requirements
- Configuring Incident, Problem, Change, and Discovery modules.
- Scripting and automating workflows using Flow Designer and Scripted REST APIs.
- Fine-tuning Discovery for accurate infrastructure identification.
- Maintaining CMDB integrity and ensuring data accuracy.
- Designing and implementing automated support processes.
- Integrating ServiceNow with third-party systems.
- Troubleshooting and resolving complex platform issues.
- Mentoring junior developers and training users.
- Providing and implementing improvements to incident response processes.
Benefits
- Hybrid and flexible working arrangements
- A working culture that embraces inclusion and celebrates diversity
- A workplace that prioritises employee wellbeing
Requirements Summary
Education degree or equivalent experience. Proficiency in ITSM/ITOM modules. ITIL/SPM knowledge required
