ServiceNow Engineer

Join Visa as a ServiceNow Engineer and play a crucial role in designing and developing services and infrastructure to support Visa's Managed Dispute Resolution Services. As a hybrid position, you will alternate time between remote and office work, with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

• Bachelors degree or 2+ years of relevant work experience
• 3+ years of work experience (preferred)
• Extensive configuration and development experience across ServiceNow Platform, Portal, Mobile, and IT Service Management modules
• Proficiency in JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML
• Strong knowledge of APIs, web services, and standard relational database concepts
• Experience with ServiceNow Security features, including user administration, roles, groups, and ACLs
• Understanding of ServiceNow Best Practices
• Advanced technical skills in UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, and Update Sets
• Certifications such as CSA (Certified ServiceNow Admin), CIS (Certified Implementation Specialist), or CAD (Certified Application Developer) are a plus
• Strong analytical skills for business process and workflow analysis
• Effective communication skills with customers, system administrators, team members, and management, using sound judgment for enterprise impacts of technical decisions
• Ability to work both independently and as part of a team, with geographically dispersed locations