ServiceNow Engineer, Senior

We are seeking an experienced Senior ServiceNow Engineer to lead the development, integration, and maintenance of ServiceNow solutions to support customer service, cybersecurity, and GRC processes.

Requirements

• Lead the design, deployment, and ongoing support of ServiceNow solutions to enhance customer service, data collection, and GRC operations.
• Develop migration strategies for systems and data stores, creating dashboards that help users identify, assess, and address cyber risks.
• Ensure all solutions meet Department standards for security, compliance, and system performance.
• Design, configure, and tailor ServiceNow workflows and modules to align with specific business and technical needs.
• Offer technical leadership on ServiceNow best practices, mentoring the team through complex challenges and system improvements.
• Engage in Agile sprints, contributing to the planning, execution, and successful delivery of ServiceNow-focused projects.
• Present clear, concise technical updates and briefings to internal and external stakeholders to drive understanding of project status, outcomes, and solutions.