ServiceNow Functional/Technical Consultant - Elevate Program 2025

As a ServiceNow Functional/Technical Consultant, you will be engaged in a variety of activities ranging from running project kick-off meetings to conducting design workshops. You will work in a highly collaborative, agile, and diverse team environment and be expected to complete and maintain ServiceNow product accreditations and certifications.

Requirements

• Self-motivated with a proven track record of delivering solutions to challenging business problems
• At least 3 years of configuration/development or functional experience for complex, highly capable, technologies - inclusive of ServiceNow
• Organized and analytical with ability to balance multiple priorities in a fast-moving environment
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Good to have service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• Experience in designing, testing, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices
• Facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices
• Excellent communication and interpersonal skills
• Prior consulting experience is an asset
• Good written and verbal communication skills
• Ability to understand and implement end-user requirements
• Good to have ServiceNow Certified System Administrator and other ServiceNow CIS certifications
• Good to have ITIL 4 certification
• Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams

Benefits

• Competitive base salary and variable pay opportunities
• Total Rewards Package extends well beyond traditional compensation and benefit programs
• Flexible work arrangements and a hybrid work structure
• Dedicated days of for learning (known as Development and Innovation Days)
• Firm-wide closures known as 'Deloitte Days'
• Flexible benefit spending account ($1,300 per year)
• Mental health support benefits ($4,000 per year)
• On top of regular paid vacation days
• Deloitte is fair and competitive when it comes to the salaries of our people